Our Client In The Financial Services Sector Is Looking For An Organisation & Methods (O&M) Manager. The Incumbent Shall Serve As An Internal Management Consultant, Driving Operational Efficiency, Cost Optimization, And Organizational Agility Across The Bank. The Role Focuses On Re-Engineering Processes, Designing Optimal Structures, And Supporting Digital Transformation Initiatives To Achieve Strategic Goals.
Duties And Responsibilities
Re-Engineer Legacy Banking Processes Into Lean, Digital-First Workflows.
Identify And Eliminate Bottlenecks, Redundancies, And Resource Waste To Lower The Cost-To-Income Ratio.
Map End-To-End Banking Operations (Credit Underwriting, KYC, Payments) Using BPMN 2.0; Integrate Automation, RPA, And AI Tools.
Conduct Time-And-Motion Studies, Develop Workforce Sizing Models, And Track Kpis/Slas.
Evaluate Hierarchies, Optimize Spans Of Control, And Design Efficient Branch Layouts And Workspaces.
Author And Maintain Sops, Align Processes With Regulatory Frameworks And Risk Limits.
Collaborate With IT On System Requirements, Lead Staff Transition, And Conduct Training Sessions.
Qualifications And Experience
Bachelor’s Degree In Computer Science, MIS, Business Administration, Operations Management, Finance, Or Related Field.
Master’s Degree (MBA/Msc In Operations/Project Management) Is Highly Advantageous.
Lean Six Sigma (Green/Black Belt)
Process Management (BPM) Certification (AIIM, OCD, OMG)
Project Management Professional (PMP) Or Prince2
Agile/Scrum (Certified Scrummaster)
Minimum 5 Years In Operational Excellence, Business Process Re-Engineering, Or Internal Consulting.
3–5 Years In The Banking/Financial Services Sector With Knowledge Of Core Banking Systems And Retail Workflows.
At Least 3 Years In A Managerial/Team-Lead Role Driving Cross-Functional Transformation Projects.
Proven Track Record Of Delivering Large-Scale Automation Or Cost-Reduction Initiatives With Measurable Results.