A fast-growing and dynamic IT Helpdesk operation in Zimbabwe is seeking motivated professionals to join their high-performing support team. The organization provides 24/7 assistance to corporate clients across the country, resolving network and connectivity issues swiftly and professionally—primarily via remote support, and where needed, in close collaboration with field technicians.
The Opportunity:
An exciting six-month contract position is open for an experienced IT professional to work remotely as a Helpdesk Agent, starting October/November. This role comes with the potential for long-term engagement based on performance.
Key Responsibilities:
-Provide professional first-level support to clients via remote platforms
-Log and track issues using the organization’s custom software (Telpify)
-Collaborate with field teams for escalated cases requiring on-site intervention
-Ensure clear and effective communication with clients and teammates
Why Join?
-Work from the comfort of your home—anywhere in Zimbabwe
-Company-paid internet to ensure seamless service delivery
-Flexibility to work shifts as part of a team rota
-Potential part-time arrangements for candidates with the right profile
-On-the-job training and support from a seasoned IT team
Requirements:
-Degree in Information Technology
-Fluent in both written and spoken English
-At least 3 years’ experience in an IT-related role
-Prior helpdesk or call centre experience is an added advantage
-Working knowledge of Ubiquiti consoles is a strong plus
-Must have a reliable electricity supply and backup power at home
-Strong analytical thinking and problem-solving skills
-Comfortable using digital communication tools
Are you a self-starter who thrives in a virtual work environment? Do you enjoy solving real-world tech problems and supporting clients with clarity and confidence? Then this role might be your next big move.
To apply please email the client directly on [email protected]