Our Client In The Security Industry Is Looking To Engage Rapid Response Operators To Join Their Team. They Will Be Responsible For Answering Emergency Calls, Determining The Nature Of Each Call, And Dispatching The Appropriate Response Teams. Ideal Candidates Should Be Able To Stay Calm Under Pressure, Have Excellent Communication Skills, And Be Able To Make Quick Decisions.
Responsibilities Include:
Answer Emergency And Non-Emergency Calls And Record Significant Information
Address Problems And Requests By Transmitting Information Or Providing Solutions
Receive And Dispatch Orders For Emergency Services
Monitor The Route And Status Of Field Units To Coordinate And Prioritize Their Schedule
Provide Emergency Instructions
Maintain And Update Call Records
Operate Emergency Systems And Computer-Aided Dispatch (Cad)
Prioritize Calls According To Urgency And Importance
Enter Data In Software And Maintain Logs And Records Of Calls, Activities And Other Information
Qualifications Include:
Degree/Diploma in Business Studies or English
Proven Work Experience As An Emergency Dispatcher Or a Similar Role
Fast Typing With Experience In Data Entry
Knowledge Of Procedures And Guideline For Emergency Situations
Proficient In English (Oral And Written)
Outstanding Organizational And Multitasking Abilities
Active Listener With Excellent Communication Skills
Sound Judgement And Critical Thinking