Our client, a leader in the service sector is on the market for a Human Resources Officer to assist the Human Resources Manager with day to day operations. Incumbent will be expected to provide effective HR support in the areas of recruitment, time and attendance management, employee relations, and HR administration, ensuring operational efficiency and compliance with company policies and labour legislation. The role is essential to supporting the HR needs of a large, shift-based security workforce. Applicants must have at least five years experience in a large well established entity in the service industry. A first degree in Human Resources Management or a related field and an IPMZ qualification is a requirement.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
• Recruitment & Onboarding: Coordinate and execute recruitment and selection processes for guards and support staff. Facilitate timely onboarding and induction to ensure smooth integration of new hires. Maintain organized and updated recruitment documentation.
• Rostering & Timesheet Management: Develop and manage duty rosters aligned with operational requirements. Collect, verify, and process timesheets to support accurate and timely payroll. Liaise with the Operations and Payroll teams to resolve discrepancies and maintain data integrity.
• Employee Records & HR Systems: Maintain comprehensive employee records both electronically and in personnel files. Input and regularly update data in ERP/HRIS systems to ensure availability of accurate, real-time HR information. Generate ad-hoc and scheduled reports as needed.
• Employee Relations: Address employee concerns and queries promptly and professionally. Support disciplinary, grievance, and dispute resolution processes in compliance with HR policies and labour laws. Promote employee welfare and engagement initiatives.
• Compliance & Reporting: Ensure adherence to internal HR policies, statutory obligations, and audit requirements. Prepare routine HR compliance reports and maintain up-to-date documentation for internal and external audits.
• Training Support: Coordinate training sessions, manage attendance tracking, and maintain training registers. Assist in identifying training needs to support employee development and operational excellence.
QUALIFICATIONS:
• Bachelor’s degree in Human Resources Management, Industrial Psychology, Business Administration, or a related field.
• 3 to 5 years’ experience in a similar HR role, preferably in a labour-intensive or security industry.
• Demonstrated experience in rostering and timesheet management.
• Proficiency in using ERP/HRIS systems (e.g., SAP, Sage, Oracle, etc.).
• Solid understanding of Zimbabwean Labour Laws and HR best practices.
• Knowledge of payroll processes is an added advantage.