Our Client Is Looking To Hire An IT Helpdesk Personnel To Join Their Team. The Ideal Candidate Should Be A Highly Motivated And Diligent Individual, Who Knows Their Trade – Solving Networking And Connectivity Issues. Prior Experience On A Ubiquiti Console Works Will Be An Added Advantage.

Duties & Responsibilities;
Provide Quick And Effective Assistance With Information Technology Systems
Guide Clients Remotely And In Person Through Systems Configuration, Troubleshooting, And Maintenance 
Listen Attentively To Client’s Questions And Concerns And Offer Optimal Solutions
Prioritize Clients Satisfaction In All Communications, Directing Unresolved Issues To Next-Level Personnel
Work With Desktop Support Engineers To Provide Clients With Superior Service
Help with troubleshooting hardware and software

Education & Experience
Fluent written and spoken English
Degree in Information Technology
Minimum of three (3) years of work experience in an IT role. Specific previous experience in a helpdesk and/or call center is a plus.
Reliable electricity and power back-up in home office
Structured, logical thinking
Self-driven with the ability to thrive and excel in a virtual working environment as part of a team