Our Client In The FMCG Sector Is Looking For a Seasoned Operations Manager. The Incumbent Must Have Strong And Traceable Retail Experience. The Operations Manager Shall Serve On A Company’s Leadership Team To Oversee The Performance, Efficiencies And Satisfaction Of Employees.
Duties And Responsibilities
Ensure That The Set Operational Standards In Customer Service Are Met And All Outlets Are Serving Customers In a Consistent And Professional Manner.
Ensures That All Staff In Shops Are Correctly And Smartly Dressed At All Times And Ensuring That Their Appearance Conforms To Set Rules Pertaining To Food Handling.
To Check And Verify That All Set Standard Procedures In The Preparation Of Food Are Followed And That Top Quality Food Is Always Produced And That Such Food Is Packed And Given To The Customers In The Set Manner.
To Check That Adequate Manpower Levels Are Available During Every Shift And Bring To The Human Resources Department’s Attention Any Distinct Manpower Shortage Or Instances Of Overstaffing.
To Carry Out Spot Checks On All Staff And Hold Them Accountable If Company Regulations And Standards Are Being Flouted.
To Co-Ordinate And Assist In The Setting Of Budgets For The Shop(s) And Ensure Adherence And Achievement Of These Set Targets.
To Check That Periodic Servicing Is Done On All Mechanical Equipment At Agreed Intervals.
To Ensure That The Décor, General Appearance, And Housekeeping Of All Shops Inclusive Of General Floors And Ablution Blocks Are Maintained In An Immaculate State.
To Assist In The Acquisition And Delivery Of Products For The Shop(s) And Chase Up Orders And “Liaise” With Suppliers To Meet Agreed Standards And Deadlines.
To Stay Close To The Customers And Maintain Effective Communication With Them.
To Ensure That Complaints And Problems Are Actioned Without Delay And That Effective Follow Up Takes Place To Avoid Recurrence.
Carries Out Research On Customer Perceptions, Buying Patterns And Formulates Strategies To Boost Revenue Despite Possible Obstacles.
To Identify Training Needs And Ensure That Where Complaints Are a Result Of Poor Customer Service, Remedial Training Is Affected In Liaison With The Training/Human Resources Department.
To Cultivate Morale And Team Spirit Within The Group And To Ensure That Friendly And Courteous Service Is Always Given To Customers.
To Conduct Regular Meetings With Shop And Shift Managers Where Applicable And Ensure Such Meetings Are Minuted And Copied To The Managing Director.
To Demonstrate Good Judgment And Good Diplomatic Skills By Effectively Changing Staff Attitudes In a Manner That Does Not Encroach On The Power Vested On The Shop/Shift Managers.
To Be Aware Of Current Trends In The Industry And Make Suggestions On How These Could Be Implemented For The Benefits Of The Company.
To Understand The Financial Models Of Each Shop And That Each Shop Brings Out The Ideal Gross Profits. To Daily Monitor Gps For Each Shop And Liaise With The Respective Managers To Ensure That Correct Gps Are Maintained.
To Be Constantly Aware Of The Cost Of Commodities And Their Impact On Gps To Ensure Maximum Savings Are Made On Purchases.
To Be Constantly Aware Of Competitors Activities
To Project Always Managerial Flair And Utmost Confidentiality And Integrity Through The Avoidance Of Inciting Others To Disobey Company Rules And Regulations Expressing Offensive Views, Sabotage, And Breach Of Confidence.
Factors
Decision Making/Authority
Act On The Guidelines Set By The Managing Director And Liaise With Human Resources, Finance And Shop Management On
-The Hiring, Promotional, Dismissal, Transfer, And General Disciplining Of All Shop Staff
- Liaise With The Managing Director On New Ideas Regarding Marketing, Sales,
Pricing And Special Promotions
-Should Not Adjust Recipes And Other Related Procedures Without Prior
Consultation With The Managing/Finance Director
Comprehension
Incumbent Should Have An Appreciation Of Key Variables That Impact Upon The Food And Catering Industry And a Good Flair Of Financial Management.
The Art Of Getting Things Done With And Through Other People.
Analytical, Diagnostic, And Interpretive Skills Are Necessary In Order To Offer Direction To The Shop(s)
Basic Appreciation Of Labour Laws, Catering Regulations And Company Policies
Management
Good Human Relations Skills In Order To Lead, Direct, Motive And Discipline Subordinates.
Excellent Communication Skills To Interact With Both Customers, And Employees At All Levels.
Review Of Individual Skills, Work Performance And Career Development In Liaison With The Human Resources Department
Facilitate And Co-Ordinate Training Of New Subordinate Staff.
Key Result Areas
Monitors Group Activities To Ensure Budgets And Profitability Margins Are Achieved.
Monitors On The Set Operations Rules And Procedures To Ensure Standards Are Met To Customer Satisfaction.
Ensure That All Products Are Prepared In The Right Quality, Quantity And At Desired Times And Addressing Any Problems Associated With Delivery.
Promoting And Ensuring Sound Manpower And Industrial Relations Practices So As To Boost Morale And Productivity
Qualifications And Experience
Candidate Must Have A Relevant First Degree
Proven Working Experience As An Operations Manager – 3 years
Has Excellent Knowledge Of The FMCG Sector