Our Client In ICT Sector Is Looking to Employ Spanish Or French Speaking Call Center Agents. The Call Center Agent Will Be The Liaison Between Our Company And Its Current And Potential Customers. The Successful Candidates Will Be Able To Accept Ownership For Effectively Solving Customer Issues, Complaints And Inquiries; Keeping Customer Satisfaction At The Core Of Every Decision And Behavior.
Responsibilities
Manage Large Amounts Of Inbound And Outbound Calls In a Timely Manner
Follow Communication “Scripts” When Handling Different Topics
Identify Customers’ Needs, Clarify Information, Research Every Issue And Provide Solutions And/or Alternatives
Seize Opportunities To Upsell Products When They Arise
Build Sustainable Relationships And Engage Customers By Taking The Extra Mile
Keep Records Of All Conversations In Our Call Center Database In a Comprehensible Way
Frequently Attend Educational Seminars To Improve Knowledge And Performance Level
Meet Personal/Team Qualitative And Quantitative Targets
Requirements And Skills
Proven Spanish/ French Qualification Or Speaking Experience
Previous Experience In a Customer Support Role
Familiarity With Crm Systems And Practices
Customer Focus And Adaptability To Different Personality Types
Ability To Multi-Task, Set Priorities And Manage Time Effectively
High School Degree