Our client in the Medical Field is on the market for a well-seasoned Customer Services Lead. Incumbent will be in charge of overseeing the day-to-day operations of the company’s customer service department. Incumbent will manage a team of customer service representatives and may also be responsible for developing new policies or procedures to improve the quality of service being provided. Ideal candidate should have at least two years experience in the medical field.

Ideal candidate must have strong leadership skills and must also be able to effectively communicate with both customers and employees. Incumbent needs to know how to resolve customer issues quickly and professionally while also motivating his/her team to provide excellent service at all times.

Duties and Responsibilities Include:

# Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently
# Creating reports on customer feedback or satisfaction to help improve the customer service experience over time
# Conducting exit interviews with departing customers to learn why they are leaving, with the goal of improving retention rates
# Developing and implementing process improvements to increase efficiency in customer service operations
# Helping customers by answering questions, resolving problems, and providing information about products and services
# Managing a team of customer service representatives to ensure they are providing excellent service to customers
# Interacting with customers directly to answer questions about products or services
# Organizing and conducting training sessions for new employees on company policies and procedures for dealing with customers
# Measuring performance by conducting regular audits to identify areas for improvement and make adjustments accordingly