Our client is interested in engaging an experienced Branch Manager to join their organization in the retail industry. Incumbent will be responsible for the running and commercial performance of a retail outlet, reporting to the General Manager. Incumbent MUST have a degree in Sales, Marketing or Business Administration, Post qualification in Marketing or related field, experience in managing staff and 5 yrs experience in the retail industry.
Duties and Responsibilities Include:
Plan and Organise Resources
• Ensure equipment & machines are in working order.
• Ensure certification of vessels (with the assistance of representatives)
• Co-ordinate maintenance of safety equipment e.g., fire extinguishers
• Plan projects
• Develop equipment spares lists.
• Analyse inventory.
• Plan work schedules
• Compile Maintenance programs
• Implement Maintenance programs
• Order parts/spares
• Coach learners i.e. sales trainees/salesperson
• Manage assistant managers, supervisors, technicians & assistants’ performance.
• Develop & Implement policies /procedures at team level
• Solves complex problems (people & technical)
• Records, documents & communicates information at store level
• Implements & improves visual management (sales, targets, trends etc.)
• Maintain corporate standards
• Reviewing and implementing individuals pay/transfers/promotions/increases
• Monthly Business Action Plan Implementation
*Manages and Leads Staff
• Recruit & Select new employees
• Organise individual/teamwork activities and resources
• Prioritize use of time (own and team)
• Conduct team meetings
• Develop & assess individual & team objectives / targets / measures / performance
• Initiate individual & team conflict resolution processes
• Resolve individual/team problems
• Manage & maintain store QM / OHS implementation
• Initiating & conduct enquiries (discipline, performance and competence related)
• Issuing instructions & warnings
• Assessing individual competence
• Conducting performance counselling
• Handles grievances
• Identify individual/team learning gaps
• Develop individual learning plans
• Develop team skills matrixes
• Manages store/work area resources
*Manages Store Finances & Stock
• Review & analyse financial reports/documents (debtors age analysis, credit limit exceedance, outstanding cash sales, month end income and expenditure, etc.)
• Create & Monitor budget allocation & controls expenditure
• Check cash floats & petty cash
• Conduct risk analysis activities i.e. customer credit profile, debtors’ credit, in store fraud & theft
• Analysing expenditure i.e. in and between stores
• Order stock
• Audit stock
*Sells products/services & Seeks new sales opportunities
*Builds & Maintains Customer Relations
*Analyses Financial & Stock Reports/Documents
Competencies:
Knowledge
• Market Knowledge, Tracking Budgets, Product & Service, Stock Management, Managing Staff, Supplier’s specification(s)
Skills / Behaviour
• Customer Focus/Vendor Relationships, Strategic Planning, Client Relationships, Verbal/Written Communication, Computer Skills (4GL, MS Office), Leadership Skills, Planning & Organizing
• Attributes - Results Driven, Integrity & Honesty, Initiative, Attention to detail, Ability to treat staff fairly